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Information > Frequently Asked Questions
Frequently Asked Questions
Q. How do I place an order with Bedmark?
A. Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order to you.
We have a dedicated salesperson available to take your order on the phone, or you can leave a message and we will ring you back to place an order.

Q. Can I have my order delivered to work / family members address?
A. YES! If paying by Credit / Debit Card you will need to submit your home / registered card address as the main address for authentication, but you will have the option of adding a second delivery address. Cash on Delivery orders can put either address as the main address.

Q. How do I change my account details?
A. Simply click 'Account' and log into the site. Here you can change your address, phone number, email address etc.

Q. What do I do if Iíve forgotten my password?
A. You can submit a request via our website by clicking on ĎMy Accountí and entering your email address in the 'Forgotten Password' box.

Q. What do I do if I canít find what Iím looking for?
A. If you canít locate a specific product on our website, we have a dedicated telephone sales team that are eager to help. Alternatively, complete the online enquiry form and weīll respond as soon as possible.

Q. How secure is buying on your website?
A. We use RBSWorldPay for our credit card order processing, one of our highly secure credit card processing companies. RBSWorldPay has an excellent reputation for safe and secure transactions. RBSWorldPay offer a very user-friendly shopping cart process for our credit card customers. All orders are processed through secure encrypted servers. For additional security, we do not see your credit information when you shop with RBSWorldPay. Visit our Payments for further information on RBSWorldPay.

Q. When should I expect to receive my order?
A. All of our orders showing as in stock will be delivered within 15 working days from point of cleared funds and complete order/delivery details, (may take longer in some parts of Scotland).

Q. If I place an order on your website, can I amend it later?
A. . If your order has already begun to be processed, you will need to contact us direct to make any amendments.

Q. Can you specify a delivery time?
A. Its best call our sales team to see what can be done for you. We do have our own delivery service and we can offer some flexibility for customers. Standard delivery items (within 15 working days) will receive a phone call 2 days before a proposed delivery date to confirm acceptance arrangements and at this point you can arrange a call 1hr before or leave order in garage etc. to help fit your delivery into your daily schedule.

Q. What happens if I receive my order and itís damaged, something is missing or a wrong item sent?
A. . In such cases, please contact Customer Services immediately and also sign for the item as damaged then we can arrange a replacement.

If you have any questions that are not answered above or would like further information, contact our customer service or alternatively complete the online enquiry form and a member of our team will be happy to help.

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