temp_undernav
Information > Refunds
Refunds

An order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods.

If the Buyer is dissatisfied with his purchase for any reason he may, within fourteen days of delivery, contact the Seller's customer service department to notify them that he wishes to return some or all items from his order. The Buyer can either arrange to return the goods himself to the Supplier at his own cost or he may ask the Seller to collect the goods in which case he will be charged 45 collection charge which will be deducted from his refund.

Goods must be returned to the Seller in the same condition they were in at the time of delivery to the Buyer and in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a charge of 45 may be levied to cover cost of failed collection.

Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Mattresses can only be returned if they are unopened. Mattresses which have been opened or slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.


More Information